Close
Double tap to Zoom x2
Delivery Ben Sherman

Delivery and Returns

Delivery Information

Orders are dispatched on weekdays, excluding bank holidays.

Orders are dispatched and delivered on weekdays (Monday-Friday) excluding bank holidays. We will send you an email confirmation once your order has been dispatched. Unfortunately it is not possible to change the delivery address of the order once it has left our warehouse, however if you do need to amend your order prior to dispatch then please get in touch with our Customer Service team who will do their best to accommodate any changes.

Christmas Delivery

For guaranteed UK delivery in time for Christmas orders must be placed on or before December 21st. Orders placed between December 22nd and December 27th will be delivered on or after December 28th. International orders will need to be placed by December 19th for delivery in time for Christmas.

Black Friday Week

During this busy period some deliveries may take slightly longer than usual. We do our best to ensure that your order is with you as soon as possible, but please note there may be some delays.

UK STANDARD DELIVERY

Standard delivery is free on all UK mainland orders and your order will be delivered in between 2-3 working days.

UK NEXT DAY

UK Next Day Delivery service is available for most UK Mainland orders placed before 5pm, subject to satisfactory payment security check. For orders over £70 this is charged at £2. For orders under the value over £70 the cost for this service is £6.95. Unfortunately we are not able to offer Next Day delivery on all UK orders and we will notify you if we are unable to fulfil this on your order.

Mainland Europe

Please note any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the parcel. We have no control over these charges and we cannot tell you what the cost of this may be as policies and duties vary widely from country to country. You should contact your local customs office for advice on the current charges that are applicable before you place your order.

SHIPPING COSTS FOR EUROPE - UK TERMS AND CONDITIONS APPLY

Country Delivery Time Cost
Austria Approx. 5 Working Days £13.00
Belgium Approx. 5 Working Days £9.00
Bosnia Approx. 5 Working Days £23.00
Bulgaria Approx. 5 Working Days £23.00
Channel Islands Approx. 5 Working Days £10.00
Cyprus Approx. 5 Working Days £25.00
Czech Republic Approx. 5 Working Days £23.00
Denmark Approx. 5 Working Days £13.00
Estonia Approx. 5 Working Days £23.00
Finland Approx. 5 Working Days £13.00
France Approx. 5 Working Days £9.00
Germany Approx. 5 Working Days £9.00
Gibraltar Approx. 5 Working Days £45.00
Greece Approx. 5 Working Days £23.00
Hungary Approx. 5 Working Days £23.00
Iceland Approx. 5 Working Days £16.95
Ireland (ROI) Approx. 5 Working Days £6.00
Italy Approx. 5 Working Days £13.00
Latvia Approx. 5 Working Days £23.00
Liechtenstein Approx. 5 Working Days £23.00
Lithuania Approx. 5 Working Days £45.00
Luxembourg Approx. 5 Working Days £9.00
Malta Approx. 5 Working Days £45.00
Moldova Approx. 5 Working Days £45.00
Monaco Approx. 5 Working Days £13.00
Montenegro Approx. 5 Working Days £45.00
Neatherlands Approx. 5 Working Days £9.00
Northern Ireland Approx. 5 Working Days £4.95
Norway Approx. 5 Working Days £23.00
Poland Approx. 5 Working Days £23.00
Portugal Approx. 5 Working Days £13.00
Portugal (Azores) Approx. 5 Working Days £45.00
Portugal (Madeira) Approx. 5 Working Days £45.00
Russia Approx. 5 Working Days £45.00
Romania Approx. 5 Working Days £45.00
ROI Approx. 5 Working Days £6.00
Serbia Approx. 5 Working Days £45.00
Slovakia Approx. 5 Working Days £23.00
Slovenia Approx. 5 Working Days £23.00
Spain Approx. 5 Working Days £13.00
Spain (Canary Islands) Approx. 5 Working Days £45.00
Sweden Approx. 5 Working Days £13.00
Switzerland Approx. 5 Working Days £23.00
Tunisia Approx. 5 Working Days £45.00
Turkey Approx. 5 Working Days £45.00
Ukraine Approx. 5 Working Days £45.00

The following countries are subject to a £21.75 duty charge, which is included in the postage rates stated above.

  • Switzerland
  • Bosnia/Herzegovina
  • Gibraltar
  • San Marino
  • Liechtenstein
  • Norway

United States Delivery costs

SHIPPING COSTS FOR THE REST OF THE WORLD - UK TERMS AND CONDITIONS APPLY!

Country Delivery Time Cost
USA (orders under £100) Approx. 5 Working Days £15.00
USA (orders £100 and over) Approx. 5 Working Days Free

International delivery costs

Please note any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the parcel. We have no control over these charges and we cannot tell you what the cost of this may be as policies and duties vary widely from country to country. You should contact your local customs office for advice on the current charges that are applicable before you place your order.

SHIPPING COSTS FOR THE REST OF THE WORLD - UK TERMS AND CONDITIONS APPLY!

Canada and Australia

Unfortunately we are unable to ship to these territories from the UK.Please visit Ben Sherman Canada (http://www.benshermanstore.ca/) or Ben Sherman Australia (https://bensherman.com.au/).

RETURNS

We want you to be happy with your order but if you would like to return an item or items, for whatever reason, you may do so. You have 28 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a salable condition with all labels still attached.

We unfortunately cannot accept the return of any item which has been altered to your own personal specifications.

For exchanges we ask that you place a new order for any new items that you require and return back to us any unwanted items.

Unfortunately we are not able to accept returns from the USA at this time.

Returns Address

Ben Sherman,
BMB Clothing,
Powlett Road,
Hartlepool,
TS24 8LY,
UK

Christmas Returns Policy

You have until January 31st 2017 to return any items purchased between November 1st and December 31st 2016 providing all items are unworn, in packaging and with all tags attached.

USING ROYAL MAIL

  1. Complete the Returns Form included with your order and ensure you enclose this within the parcel that you are planning to return
  2. Cut off the Royal Mail FREE POST returns label at the bottom of the Returns Form included in your order and attach it to your parcel ensuring any original delivery labels are covered over. If you have lost any of your labels please contact our customer service team and they will help you with replacing these.
  3. Simply take your parcel to your local Royal Mail Post Office who will process the return and provide you with proof of postage. Please make sure you keep this safe. You may wish to upgrade your return to a Special Service to cover the cost of your items in the event of the parcel being lost or stolen. This can be done at the Royal Mail Post Office.
  4. Please note that it is your responsibility to return the goods in a saleable condition. Unfortunately we cannot take responsibility for any missing or lost items being returned back to our warehouse

OVERSEAS RETURNS

We are more than happy for any overseas order to be returned but we do ask that whoever is returning the order cover the cost of the return postage to our warehouse. You have 28 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached. We unfortunately cannot accept the return of any item which as been altered to your own personal specifications. For exchanges we ask that you place a new order for any new items you require and return back to us an unwanted items as specified above. Please note that it is your responsibility to return the goods in a saleable condition, we cannot take responsibility for any missing or lost items being returned back to our warehouse.