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Delivery Information


We strive to ensure our delivery information on site is as accurate as possible, however on some occasions packages may be delayed due to factors out of our control. We apologise for any inconvenience this may cause.


Europe/EU Delivery & Returns

We are pleased to once again offer delivery to the EU and to selected other non-EU European countries. For deliveries to Europe and the EU, please visit bensherman.de (for Germany and Poland) or bensherman.eu (all other countries).



Coronavirus (COVID-19)

Customers are reminded that they have 90 days to return their items. Please see the instructions below.

Please note that due to the ongoing pandemic situation, deliveries may take longer than usual but are improving.

Please refer to the tracking reference provided in your dispatch email for more accurate updates. For international orders, please see the latest delivery status updates from UPS.

Refunds

Please note that due to current COVID-19 restrictions, returns will be processed within 14 days. If you haven’t received your refund after this time, please contact our customer service team. We apologise for any inconvenience this may cause.


For more information on what we're doing to ensure your orders are handled and delivered safely, please read our

FAQ page.

We thank you for your patience on this.

Standard delivery

Tracked Standard Delivery is free on all UK Mainland orders over £30 and your order will be delivered within 7 working days. For orders under £30, the standard delivery option is £3.00 despatched via Hermes.
Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.

UK Mainland Next Day Delivery

Our tracked Hermes next day service is available on most UK Mainland orders placed before 5pm and is charged at £6.95 on orders under £30 and £3.95 for orders over £30. Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
Alternatively, a service through DPD is available. This service is charged at £8.95 and delivery time is approximately 1-2 working days.

Missing Parcels

If you don’t receive your parcel within the projected timeframe after we send you a dispatch email, please contact us. You have 30 days after receipt of a dispatch email to contact us in event of a non-delivery. Refunds cannot be made after this time.

UK - Non-Mainland Delivery

Unfortunately, not all delivery options are available to non-mainland UK addresses; this includes shipping to locations in Northern Ireland, the Highlands and Islands. Please see below for delivery charges for these locations:

  • Northern Ireland - £4.95. Please allow 3-7 Working Days for delivery
  • Highlands - £4.95. Please allow 3-6 Working Days for delivery
  • Channel Islands - £5.95. Please allow 3-7 Working Days for delivery
  • Isle Of Man - £4.95. Please allow 3-7 Working Days for delivery
  • UK Offshore - £4.95. Please allow 3-7 Working Days for delivery

Parcelshops

Have your order delivered to one of 4,000+ Parcelshops in the UK. This service is free on all UK Mainland orders over £30. UK Mainland Orders will arrive within 7 working days. For orders under £30, the standard delivery option is £3.00.
Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.

Click and Collect

Unfortunately, we are not able to offer Click and Collect to our stores at this time.

Returning with Collect+

Please ensure you keep your Collect+ receipt as this is proof of return until the refund is made, as we cannot refund parcels that are lost in transit.

Large Orders

Please note that exceptionally large orders (those over 10 suits) may take longer to delivery due to delivery restrictions. If you require such an order on Next Day Delivery, please contact our Customer Service team who will be able to advise.

Rest of the World

United States, Canada, Mexico and Australia

Unfortunately, we are unable to ship to these territories from the UK. American & Canadian customers - please visit Ben Sherman USA ( https://www.bensherman.com/), Mexican customers - please visit Ben Sherman USA ( https://ben-sherman.com.mx/),or for Australian customers - Ben Sherman Australia (https://bensherman.com.au).