Ben Sherman Returns
If you are unable to use your specific return form which is included in your parcel then please return using a collect+ label which you can print at home.
Christmas Returns
Shop with confidence with our Extended Festive Returns – orders placed between 13th November and 18th December 2023 can be returned up until 19th January 2024. T’s & C’s apply.
Return via Collect+
Return via Collect+
Please return using a Collect+ label.
Our returns address is:
Ben Sherman, BMB Clothing, Powlett Road, Hartlepool, TS24 8LY
Please note: some exceptionally large orders may be shipped in packaging larger than can be used for Collect+ returns. If your order is affected, please contact us and we will work with you to arrange an alternative.
How can I exchange my item for a different size?
For exchanges, we ask that you place a new order for the item(s) you require and return any unwanted items to us following the returns process.
How long will it take to process my refund?
Your refund will be transferred into your bank account within 14 days of posting your item(s). If you haven’t received your refund within 14 days, please contact us. After 30 days have elapsed we are no longer able to make refunds.
What is excluded from your returns policy?
We cannot accept the return of any underwear, socks or masks for hygiene reasons. We cannot accept returns on any item which has been altered to your own specifications.
Returning a large parcel
We are unable to accept returns in packages larger than 618 (W) x 155 (H) x 438 (D). Any returns larger than this will need sending back as multiple packages.
Returns must be made to the point of sale
Returns must be made to the point of sale
At present we are unable to accept store returns online, or returns from website orders to our stores. After 30 days have elapsed we are no longer able to make refunds. We apologise for this inconvenience.
If you have any further questions or issues, please do not hesitate to get in touch:
Contact us
