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UK Mainland Returns

We want you to be happy with your order, but if you would like to return one or more of your items for whatever reason, you may do so. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached.

UK returns are free of charge.

For orders placed after 25/04/2022 simply click on the below to be directed to our online returns portal:



For orders placed prior to 25/04/22 please return using the Collect+ label - click here to print at home

Our Returns Address:
Ben Sherman,
BMB Clothing,
Powlett Road,
Hartlepool,
TS24 8LY,
UK


Unfortunately, we cannot accept the return of any item which has been altered to your own personal specifications.

We are also unable to accept any returns on underwear, socks, or masks for hygiene reasons.

For exchanges, we ask that you place a new order for any new items that you require and return any unwanted items back to us.

Returns must be made to the point of sale. We are unable to accept store returns to the above address, or returns from website orders to our stores. We apologise for this inconvenience.

UK Non Mainland Returns

Items can be returned at via your local Post Office at your cost. As Ben Sherman cannot be held responsible for any returns parcels lost in the post we suggest keeping your receipt as proof of postage.

Our Returns Address:
Ben Sherman,
BMB Clothing,
Powlett Road,
Hartlepool,
TS24 8LY,
UK


OVERSEAS RETURNS

We are more than happy for any overseas order to be returned but we do ask that whoever is returning the order to cover the cost of the return postage to our warehouse. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached. We, unfortunately, cannot accept the return of any item which has been altered to your own personal specifications. For exchanges, we ask that you place a new order for any new items you require and return back to us unwanted items as specified above. Please note that it is your responsibility to return the goods in a saleable condition, we cannot take responsibility for any missing or lost items being returned back to our warehouse.

UK Refunded Returns with Paypal
If you pay or have paid with Paypal, they will refund up to €25/$30 of costs to return the order. For more information, please see the following link. Paypal Returns