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Delivery Information

EU Delivery & Returns
Due to the ongoing disruption caused by Brexit, we have no option but to temporarily pause all EU orders and shipments, with immediate effect.

We’ve faced increasing complexities in transporting your orders from our UK warehouse to the EU and have been trying to adapt to this new approach. Despite our best efforts, we’ve faced significant challenges from both the UK and EU border officials, our courier partners, as well as new customs systems and processes.

We strongly apologise, and hope you understand. We’re working hard to resolve this situation with all parties, and will ensure we can return to normal by the end of January.

We remain committed to all of our EU customers. This is a temporary pause needed to give us time to resolve the situation. We aim to send another update soon to confirm the restart in shipping, plus a full guide on future operations.

If you have any questions, please get in touch.

Customers are reminded they have 60 days to return their items. Please see the instructions below.

Coronavirus (COVID-19)

Customers are reminded they have 60 days to return their items. Please see the instructions below.

Please note that due to the ongoing pandemic situation, deliveries may take longer than usual but are improving.

Please refer to the tracking reference provided in your dispatch email for more accurate updates. For international orders, please see the latest delivery status updates from UPS.

Refunds

Please note that due to current COVID-19 restrictions, returns will be processed within 21 days. If you haven’t received your refund after this time, please contact our customer service team. We apologise for any inconvenience this may cause.

For more information on what we are doing to ensure your orders are handled and delivered safely please read our FAQ page.


We thank you for your patience on this.


Standard delivery

Tracked Standard Delivery is free on all UK Mainland orders over £30 and your order will be delivered within 7 working days. For orders under £30 the standard delivery option is £4.95 despatched via Hermes.
Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.


UK Mainland Express Delivery

Our tracked Hermes express service takes approximately 1-2 business days and is charged at £6.95 on orders under £30 and £4.95 for orders over £30. Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
Alternatively a service through UPS is available. This service is charged at £9.95 and delivery time is approximately 1-2 working days..


Parcelshops

Have your order delivered to one of 4000+ Parcelshops in the UK. This service is free on all UK Mainland orders over £30. UK Mainland Orders will arrive within 7 working days. For orders under £30 the standard delivery option is £4.95.
Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.


Click and Collect

Unfortunately we are not able to offer Click and Collect to our Stores at this time.


Returning with Collect+

Please ensure you keep your Collect+ receipt as this is proof of return until the refund is made, as we can not refund parcels that are lost in transit.


Large Orders

Please note that exceptionally large orders (those over 10 suits) may take longer to delivery due to delivery restrictions.


Country Delivery Time Cost
UK Highlands Approx. 3 - 6 Working Days £4.95 / 7,00 €
UK Channel Islands Approx. 3 - 6 Working Days £10.00 / 14,00 €
Andorra Approx. 5 Working Days £47.35 / 67,75 €
Austria Approx. 5 Working Days £15.50 / 20,75 €
Belgium Approx. 5 Working Days £11.50 / 14,75 €
Bosnia Approx. 5 Working Days £47.35 / 67,75 €
Bulgaria Approx. 5 Working Days £25.50 / 33,75 €
Cyprus Approx. 5 Working Days £27.50 / 35,75 €
Czech Republic Approx. 5 Working Days £25.50 / 33,75 €
Denmark Approx. 5 Working Days £15.50 / 20,75 €
Estonia Approx. 5 Working Days £25.50 / 33,75 €
Finland Approx. 5 Working Days £15.50 / 20,75 €
France Approx. 5 Working Days £11.50 / 14,75 €
Germany Approx. 5 Working Days £11.50 / 14,75 €
Gibraltar Approx. 5 Working Days £47.35 / 67,75 €
Greece Approx. 5 Working Days £25.50 / 33,75 €
Hungary Approx. 5 Working Days £25.50 / 33,75 €
Iceland Approx. 5 Working Days £18.45 / 25,75 €
Ireland(ROI) Approx. 14 Working Days £6.00 / 8,00 €
Israel Approx. 5 Working Days £55.00 / 76,00 €
Italy Approx. 5 Working Days £15.50 / 20,75 €
Latvia Approx. 5 Working Days £25.50 / 33,75 €
Liechtenstein Approx. 5 Working Days £47.35 / 67,75 €
Lithuania Approx. 5 Working Days £45.00 / 61,00 €
Luxembourg Approx. 5 Working Days £11.50 / 14,75 €
Malta Approx. 5 Working Days £47.50 / 63,75 €
Moldova Approx. 5 Working Days £47.50 / 63,75 €
Monaco Approx. 5 Working Days £15.50 / 20,75 €
Montenegro Approx. 5 Working Days £47.50 / 63,75 €
Netherlands Approx. 5 Working Days £11.50 / 14,75 €
Northern Ireland Approx. 5 Working Days £4.95 / 7,00 €
Norway Approx. 5 Working Days £46.35 / 67,75 €
Poland Approx. 5 Working Days £25.50 / 33,75 €
Portugal Approx. 5 Working Days £15.50 / 20,75 €
Portugal(Azores) Approx. 5 Working Days £47.50 / 63,75 €
Portugal(Madeira) Approx. 5 Working Days £47.50 / 63,75 €
Romania Approx. 5 Working Days £47.50 / 63,75 €
ROI Approx. 5 Working Days £6.00 / 8,00 €
San Marino Approx. 5 Working Days £47.35 / 67,75 €
Serbia Approx. 5 Working Days £47.50 / 63,75 €
Slovakia Approx. 5 Working Days £25.50 / 33,75 €
Slovenia Approx. 5 Working Days £25.50 / 33,75 €
Spain Approx. 5 Working Days £15.50 / 20,75 €
Spain(Canary Islands) Approx. 5 Working Days £45.00 / 61,00 €
Sweden Approx. 5 Working Days £15.50 / 20,75 €
Switzerland Approx. 5 Working Days £44.85 / 65,00 €
Tunisia Approx. 5 Working Days £45.00 / 61,00 €
Turkey Approx. 5 Working Days £47.50 / 63,75 €
Ukraine Approx. 5 Working Days £47.50 / 63,75 €

The following countries are subject to a £21.75 duty charge, which is included in the postage rates stated above.

  • Switzerland
  • Bosnia/Herzegovina
  • Gibraltar
  • San Marino
  • Liechtenstein
  • Norway
  • Andorra

SHIPPING COSTS FOR THE REST OF THE WORLD - UK TERMS AND CONDITIONS APPLY!

United States, Canada and Australia

Unfortunately we are unable to ship to these territories from the UK. American & Canadian customers - please visit Ben Sherman USA ( https://www.bensherman.com/), or for Australian customers - Ben Sherman Australia (https://bensherman.com.au).

Large Orders

Please note that exceptionally large orders (those over 10 suits) may take longer to delivery due to delivery restrictions. If you require such an order on Next Day Delivery please contact our Customer Service team who will be able to advise.